Privacy Policy

Last Revised: 23/11/2021

Karlet ("us", "we", or "our") operates the Karlet website and the Karlet web application (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service and the choices you have associated with that information. We are committed to protecting your privacy and the security of your Personal Information.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

  1. Definitions

    1. Cookies

      Cookies are small files stored on your device (computer or mobile device).

    2. Service

      Service means the website and the Karlet web application operated by us

    3. Usage Data

      Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  2. Information Collection and Use

    We collect several different types of information for various purposes to provide and improve our Service to you.

    Types of Data Collected

    1. Personal Information

      While using our Service, you may provide us with, or we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Information"). Personally identifiable information may include, but is not limited to:

      • Email address
      • First name and last name
      • Work related information such as company, job title and work contact information
      • Image files such as your profile image, and paper business cards
      • Cookies and Usage Data
      • mailing or street address;
      • social media information;
      • telephone number and other contact details;
      • date of birth;
      • bank account details, credit card details or other payment information;
      • information about your business and the goods and services you provide;
      • information about your personal circumstances;
      • information in connection with client surveys, questionnaires and promotions;
      • your device identity and type, I.P. address, page view statistics, advertising data and standard web log information; and
      • any other information provided by you to us via our website, our mobile applications, or our online presence, or otherwise required by us or provided by you.

      We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

    2. Usage Data

      We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

      This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

      When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

    3. Location Data

      We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.

      You can enable or disable location services when you use our Service at any time by way of your device settings.

    4. Communication data

      User communications – When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, where applicable, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our Services.

      We may send you service announcements, administrative messages, newsletters or other messages from time to time, using your personal information.

    5. Tracking Cookies Data

      To make our Service work properly, we sometimes place small data files called cookies on your device. The overwhelming majority of websites do this too.

    6. Tracking Cookies Data

      To make our Service work properly, we sometimes place small data files called cookies on your device. The overwhelming majority of websites do this too.

    7. What are cookies?

      A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

    8. How do we use cookies?

      All of our pages use cookies or cookie-like standard technology in order to:

      • Serve you better by enabling certain functionality such as login, history of viewed cards, etc.
      • Some anonymous usage analytics
      • If you've agreed (or not) to the use of cookies on this site

      You may delete or block these cookies, but if you do, then these features will stop working, and some of our online service may not work as intended.

      The cookie related information is not used to identify you personally and the pattern data is fully under our control (except in the case of the anonymous analytics). These cookies are not used for any purpose other than those described here.

  3. Use of Data

    We use the collected data for various purposes:

    • To provide and maintain our Service
    • To notify you about changes to our Service
    • To allow you to participate in interactive features of our Service when you choose to do so
    • To provide customer support
    • To gather analysis or valuable information so that we can improve our Service
    • To monitor the usage of our Service
    • To detect, prevent and address technical issues
  4. Legal Basis for Processing Personal Information under the General Data Protection Regulation (GDPR)

    If you are from the European Economic Area (EEA), Karlet Pty Ltd legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect it.

    Karlet Pty Ltd may process your Personal Information because:

    • We need to perform a contract with you
    • You have given us permission to do so
    • The processing is in our legitimate interests and it is not overridden by your rights
    • For payment processing purposes
    • To comply with the law
  5. Retention of Data

    We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

    We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

  6. Transfer of Data

    Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, territory, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

    We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

  7. Disclosure of Data

    We will only share Personal Information with other companies or individuals outside of Karlet in the following limited circumstances

    Third party disclosure

    We may disclose your personal information to various third parties. These third parties are likely to include:

    1. technology and media partners in connection with the services that these third parties perform for us;
    2. our lawyers, accountants and professional advisors;
    3. other third party service providers, such as third party branding service providers;
    4. to our related companies;
    5. to law enforcement authorities where we are required to do so by law or as a result of a legal process;
    6. in the event that we sell or transfer all or a portion of our business or assets, to any transferee of such business or assets. Should such a sale or transfer occur, we will use reasonable efforts to require that the transferee uses the personal information that you have provided to us in a manner that is consistent with this Privacy Policy; and
    7. third party payment processors.

    In relation to (7) above, because we provide paid products and/or services within the Service, we use third party services for payment processing. We will not store or collect your payment card details. That information is provided directly to our third party payment processors whose use of your personal information is governed by their privacy policies and their own terms and conditions. These payment processors adhere to the standards set by payment card industry data security standards (“PCI-DSS”) as managed by the Payment Card Industry Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are:

    Disclosure of personal information to other countries

    We may transfer personal information to other countries in which we do business. We may also subcontract certain activities and share your personal information with third parties located outside of Australia (which is where we are headquartered).

    1. The countries in which these organisations are located will vary, but, in the course of our business operations, we generally disclose personal information to organisations located in Australia. Personal Information, therefore, may be subject to privacy laws that are different to those in your country. Such transfers are made in order to provide the Services and carry out the activities specified in this Privacy Policy.
    2. We take all steps reasonably necessary to ensure that personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including entering into data transfer agreements where required. No transfer of your personal information will take place to an organisation or another country unless we believe there to be adequate controls in place including the security of your data and other personal information. For more details please see section 9 (How do we secure your personal information) below.
  8. Security of Data

    The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

  9. Your Data Protection Rights under the General Data Protection Regulation (GDPR)

    If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Information.

    If you wish to be informed about what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

    In certain circumstances, you have the following data protection rights:

    • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Information directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
    • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
    • The right to object. You have the right to object to our processing of your Personal Information.
    • The right of restriction. You have the right to request that we restrict the processing of your personal information.
    • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
    • The right to withdraw consent. You also have the right to withdraw your consent at any time where Haystack Australia Pty Ltd relied on your consent to process your personal information.

    Please note that we may ask you to verify your identity before responding to such requests.

    You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

  10. Service Providers

    We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

    These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

    1. Analytics

      We may use third-party Service Providers to monitor and analyse the use of our Service.

    2. Google Analytics

      Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

      For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:

    3. Firebase

      Firebase is analytics service provided by Google Inc.

      You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy:

      We also encourage you to review the Google's policy for safeguarding your data:

      For more information on what type of information Firebase collects, please visit the Google Privacy Terms web page:

    4. Behavioral Remarketing

    5. We use remarketing services to advertise on third party websites to you after you visited our Service.
    6. Google Ads (AdWords)

      Google Ads (AdWords) remarketing service is provided by Google Inc.

      You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page:

      Google also recommends installing the Google Analytics Opt-out Browser Add-on - - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

      For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:

    7. Facebook

      Facebook remarketing service is provided by Facebook Inc.

      You can learn more about interest-based advertising from Facebook by visiting this page:

      To opt-out from Facebook's interest-based ads, follow these instructions from Facebook:

      Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings.

      For more information on the privacy practices of Facebook, please visit Facebook's Data Policy:

  11. Links to Other Sites

    Our website and mobile application may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

  12. Children's Privacy

    Our Service does not address anyone under the age of 18 ("Children").

    We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

  13. Requesting Access or Correcting Your Personal Information

    If you wish to request access to the Personal Information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your Personal Information. In some cases, we may be unable to provide you with access to all your Personal Information and where this occurs, we will explain why. We will deal with all requests for access to Personal Information within a reasonable timeframe.

    If you think that any Personal Information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

  14. Complaints

  15. If you wish to complain about how we handle your Personal Information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.
  16. Contact Us

    For further information about our privacy policy or practices, or to access or correct your Personal Information, or make a complaint, please contact us using the details set out below:

    Name: Privacy Officer